XRP, XLM, TON, and some other chains use a memo / destination tag to route deposits to the right account at exchanges. If you're withdrawing to an exchange address, you usually need to set the memo — missing memo means the funds credit to the exchange's shared pool instead of your account.
Step-by-step
Check your destination wallet's deposit info. If it shows a "Memo", "Tag", "Destination Tag", or "Comment" field, you need to set it.
On RustSnowball's withdraw page for the selected chain, fill in the memo field with the exact value from your destination.
Submit the withdrawal. The memo is plumbed verbatim to NOWPayments' payinExtraId field.
On-chain, the destination wallet uses the memo to route your funds to your specific account.
For exchanges, the funds land in the shared pool. Recovery requires the exchange's manual support process — usually possible but slow (days to weeks). For non-exchange wallets, memo is typically irrelevant.
Which chains require memos?
XRP (destination tag), XLM (memo), TON (comment), sometimes EOS. Always check your destination wallet's deposit info to be sure.
How do I contact RustSnowball support?
Email contact@rustsnowball.com or open a ticket via the in-account Support button. Median first response under 2 minutes during EU+US hours; Discord support is also active for non-account-specific questions.
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