Responsible Gambling
Gambling can cause financial and personal harm. Rust Snowball applies responsible-gambling controls to the Account itself, including self-exclusion, cooling-off periods, deposit limits, loss limits, session limits, and promotional restrictions. Browser reminders may help, but account controls are what we enforce.
This Policy forms part of the Terms of Service. It should be read with our Self-Exclusion Policy, Restricted Jurisdictions, Risk Disclosure, and Account Closure procedures.
1. Account-bound controls
Responsible-gambling controls are designed to apply to your Account, not only to the browser or device you happen to use. The control set includes:
- Self-exclusion and cooling-off periods that block wagering, deposits, promotional claims, tips, rain, rakeback, affiliate claims, and other value-crediting rewards while active;
- Deposit limits that cap how much value can be added to the Account in a defined period;
- Loss limits and session controls that stop play when the account reaches the configured threshold;
- Withdrawal and support access that remains available for outstanding balances, subject to verification and compliance review;
- Marketing suppression while an exclusion or operator-imposed intervention is active.
2. Browser-only reminders are not enough
Some pages may show session reminders, loss warnings, or local browser settings. These are useful friction, but they can be cleared by changing browsers or devices. They do not replace server-side controls attached to the Account.
3. Self-exclusion and cooling-off
If you need to stop, use self-exclusion instead of relying on willpower. Short fixed periods cannot be shortened once active. Permanent self-exclusion has no automatic expiry and any reactivation request is subject to staff review, a cooling-off period, and our discretion. See the Self-Exclusion Policy for the exact procedure.
4. Limits and extensions
Decreasing a limit or extending an exclusion takes effect immediately. Increasing a limit or weakening a control may require a cooling-off period, identity review, or support review. We may refuse a requested increase if account activity suggests harm, abuse, financial-crime risk, or circumvention.
5. Operator interventions
We may impose a temporary break, permanent exclusion, promotional block, withdrawal review, or account closure if play patterns, payment activity, support communications, or third-party evidence indicate risk of harm. These interventions are not punishments; they are protective controls.
6. Circumvention
Trying to bypass a limit or exclusion by using a VPN, another device, another Steam account, another payment method, or another person's account is a breach of the Acceptable Use Policy. We may close linked accounts and withhold promotional value obtained through circumvention.
7. Support resources
If gambling no longer feels controlled, stop playing and contact a problem-gambling support service in your jurisdiction. Examples include Gambling Therapy, BetBlocker, GAMSTOP, BeGambleAware, the National Council on Problem Gambling, Responsible Gambling Council, and Gambling Help Online. Local resources are listed on our country pages where available.
8. Review of controls
We review responsible-gambling controls across games, deposits, withdrawals, tips, rain, rewards, rakeback, affiliate claims, and marketing eligibility. If a control is not working as intended, we may pause the affected feature while we correct it.