Responsible Gambling

This Policy forms part of the Terms of Service. It should be read with our Restricted Jurisdictions, Risk Disclosure, and Account Closure procedures.

1. Account-bound controls

Responsible-gambling controls apply to your Account, not only to the browser or device you happen to use. All controls are requested through support@rustsnowball.com and enforced account-side by our team:

• Cooling-off breaks that suspend play on your Account for a period you choose;
• Self-exclusion that closes your Account to play for six months, one year, or permanently;
• Withdrawal and support access that remains available for outstanding balances during a break or exclusion, subject to verification and compliance review;
• Marketing suppression where an account-level intervention is active.

2. Browser-only reminders are not enough

Some pages may show session reminders, loss warnings, or local browser settings. These are useful friction, but they can be cleared by changing browsers or devices. They do not replace server-side controls attached to the Account.

3. Applying and lifting controls

Requests to add or tighten a control are prioritised and applied as soon as our team processes them. Weakening or lifting a control is deliberately slower and may require identity review or a mandatory waiting period. We may refuse a requested relaxation if account activity suggests harm, abuse, financial-crime risk, or circumvention.

4. Operator interventions

We may impose a promotional block, withdrawal review, account closure, or other account-level restriction if play patterns, payment activity, support communications, or third-party evidence indicate risk of harm. These interventions are protective controls.

5. Circumvention

Trying to bypass an account-level control by using a VPN, another device, another Steam account, another payment method, or another person's account is a breach of the Acceptable Use Policy. We may close linked accounts and withhold promotional value obtained through circumvention.

6. Support resources

If gambling no longer feels controlled, stop playing and contact a problem-gambling support service in your jurisdiction. Examples include Gambling Therapy, BetBlocker, GAMSTOP, BeGambleAware, the National Council on Problem Gambling, Responsible Gambling Council, and Gambling Help Online. Local resources are listed on our country pages where available.

7. Review of controls

We review responsible-gambling controls across games, deposits, withdrawals, tips, rain, rewards, rakeback, affiliate claims, and marketing eligibility. If a control is not working as intended, we may pause the affected feature while we correct it.