Is my information confidential when I call a hotline?

Yes. All listed organisations operate under strict confidentiality. Your call/chat is not reported to RustSnowball or anyone else.

How do I contact RustSnowball support?

Email contact@rustsnowball.com or open a ticket via the in-account Support button. Median first response under 2 minutes during EU+US hours; Discord support is also active for non-account-specific questions.

Responsible Gambling Resources | Help Article

Responsible Gambling Resources

International support hotlines: Gambling Therapy (gamblingtherapy.org), NCPG (1-800-MY-RESET, US), BeGambleAware (UK), Responsible Gambling Council (Canada), Gambling Help Online (Australia). Per-country resources on /legal/country/[iso] pages.

Detail

If gambling has stopped being entertainment for you, please reach out. The organisations above offer free, confidential help — phone, chat, online counselling. You don't have to figure it out alone.

Warning signs to watch for: gambling longer than you intended; chasing losses; borrowing to gamble; lying about how much you gamble; feeling restless when not gambling; using money meant for essentials.

If you need account-specific help, contact RustSnowball support. For immediate gambling-harm support, use the independent resources listed above.

Last updated: 2026-05-20. Category: responsible-gambling.

Frequently asked questions

Is my information confidential when I call a hotline?: Yes. All listed organisations operate under strict confidentiality. Your call/chat is not reported to RustSnowball or anyone else.
How do I contact RustSnowball support?: Email contact@rustsnowball.com or open a ticket via the in-account Support button. Median first response under 2 minutes during EU+US hours; Discord support is also active for non-account-specific questions.

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Detail

If you need account-specific help, contact RustSnowball support. For immediate gambling-harm support, use the independent resources listed above.

Last updated: 2026-05-20. Category: responsible-gambling.

Frequently asked questions

Is my information confidential when I call a hotline?: Yes. All listed organisations operate under strict confidentiality. Your call/chat is not reported to RustSnowball or anyone else.
How do I contact RustSnowball support?: Email contact@rustsnowball.com or open a ticket via the in-account Support button. Median first response under 2 minutes during EU+US hours; Discord support is also active for non-account-specific questions.