Self-exclusion immediately blocks deposits, bets, and case opens on your Rust Snowball account for the chosen period (24h to permanent). Balance is preserved; pending withdrawals process normally. Use any time, no questions asked.
Step-by-step
Account Settings → Responsible Gambling → Take a Break.
Pick a duration: 24 hours, 7 days, 30 days, 6 months, or permanent.
Confirm. The exclusion activates immediately.
During exclusion, you can sign in, view balance, withdraw — but cannot deposit, bet, or open cases.
For permanent exclusion: reactivation requires staff review (intentional friction; not a one-click flip).
No. You can extend it any time; you cannot shorten it. This is by design — self-exclusion only works if it's honored.
What if I have an active bet when I self-exclude?
Active bets settle normally. Self-exclusion only blocks NEW bets.
How do I contact Rust Snowball support?
Email [email protected] or open a ticket via the in-account Support button. Median first response under 2 minutes during EU+US hours; Discord support is also active for non-account-specific questions.
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